Getting Help¶
How to reach a human when you need one — and what to have ready.
You're not on your own with this system. Use whatever's fastest for your situation.
Self-serve first (because it's faster)¶
Before you reach out, check these. 80% of questions are answered here:
- Search this handbook. Type your question in the search bar at the top.
- Check the Cheat Sheet. Quick links to common tasks.
- Check Troubleshooting. The "why isn't this working?" page.
- Watch the embedded videos. Most pages have a video walkthrough.
If none of these answer it in 3 minutes, escalate. Don't struggle.
Reach Kevin / RevStack¶
| Method | When to use | Response time |
|---|---|---|
Text 773-501-3997 |
Anything breaking, urgent, time-sensitive | Same-day, often within an hour |
Email kevin@revstackapp.com |
Non-urgent questions, new feature requests, anything needing a paper trail | Within 4 business hours, Mon-Fri 12pm-8pm CT |
Phone 773-501-3997 |
Strategic conversations, anything emotional or sensitive | By appointment — text first to schedule |
Mornings (before noon CT) Kevin is in another commitment. Afternoon and evening turnaround is fastest.
When to escalate¶
Always escalate same-day if:
- Something is broken — automated message didn't fire, calendar wrong, app won't log in
- A customer is upset and mentions the system ("your AI thing said...")
- An automated message went to the wrong person or said the wrong thing
- You see data that doesn't belong to Dynamic Group
- You're locked out of an account
Escalate within a few business hours if:
- You want a new automation built
- You have a question about how to use a feature
- You found something confusing
- You want a custom report
Do NOT escalate for:
- Daily lead follow-up (that's your team)
- Routine sales conversations
- Mark-as-won/lost decisions
- Customer service complaints unrelated to the system
What to have ready when you reach out¶
Faster help = better information. Include:
For technical issues: - What you were trying to do - What happened instead - Screenshot if possible - Browser or app version
For customer-related issues: - Customer name (and contact ID if you can find it) - What happened in the conversation - Screenshot of any AI message or automated email that's wrong
For strategic questions: - The business question, not the system question - What you've already tried or considered
What Kevin handles vs what you handle¶
| Thing | Who |
|---|---|
| Daily lead follow-up | You |
| Daily customer conversations | You (AI handles routine) |
| Pipeline updates | You |
| Project execution + customer service | You |
| System monitoring + technical issues | RevStack |
| Workflow tuning + new automations | RevStack |
| Email template adjustments | RevStack (with your approval) |
| Monthly performance report | RevStack |
| Quarterly strategy review | RevStack + Darek |
| Social media post generation | RevStack (Sara approves) |
| Reactivation campaign launch decisions | You (Darek) |
| Social ad budgets + targeting decisions | You (per Social Ads Playbook) |
The simple rule: anything that touches a customer's actual project or sales conversation is yours. Anything that runs in the background is ours.
Standing communications¶
| Cadence | What |
|---|---|
| Monday | Quick email from Kevin: what's planned for the week |
| Friday | 3pm CT check-in call (15 min) — Darek + Kevin |
| 5th of month | Monthly performance report |
| Last week of quarter | 60-min strategy review |
These are scheduled. You don't need to remember them — Kevin keeps the cadence.
Emergency escalation¶
If something is genuinely on fire — system down, major customer complaint, anything that could damage Dynamic Group's reputation — text Kevin immediately. He'll respond as fast as possible.
If you don't get a response within 30 minutes during business hours, email AND text with "URGENT" in the subject. He'll see it.
Office hours¶
Kevin's office hours for non-urgent video calls (book via the calendar link he provides):
Tuesdays 2-4pm CT and Thursdays 3-5pm CT
Use these for: training, strategic conversations, anything that's easier on video.
Connecting your team¶
If you want to add a new team member to the system:
- Email Kevin their name, role, email, phone
- Kevin creates their login
- You forward them to this handbook's Start Here page
- They install the LeadConnector mobile app
- 30-minute kickoff call optional
If someone leaves the team:
- Email Kevin their name + departure date
- Kevin deactivates their login same day
- Outstanding conversations / opportunities they owned get reassigned
The promise¶
We're a partner, not a vendor. If something on the system breaks, we own that. If something on the strategy isn't working, we work through it with you.
You'll never wonder if RevStack is paying attention. The Monday email, the Friday call, the monthly report — they keep us visible.
If those stop happening, escalate. We're not earning our keep.
Last updated: 2026-06-01 by Kevin / RevStack